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How do I choose the right size?
Please refer to our size guide here .
Note that all our tops are adjustable — if in doubt, size up.
To find your perfect fit, check the "Size Guide" tab on each product page.
For any questions about sizing or style, our customer care team is available at: contact@joalswimwear.com. — we'd love to help.
Is your swimwear eco-friendly?
Yes, absolutely. At Joal Swimwear, every step of our production process is designed with sustainability in mind.
Our swimwear is made from premium Italian fabric, 100% OEKO-TEX® certified, sourced from Carvico VITA — a recycled material that is durable, soft, and long-lasting.
Our packaging is also 100% recyclable, with zero unnecessary plastic.
We produce in small quantities to prevent overproduction and ensure impeccable quality control.
Choosing Joal Swimwear means choosing ethical, sustainable luxury.
Where is your swimwear made?
Our swimwear is designed in France, on the Atlantic coast, shaped by sea air and marine inspiration. Each piece comes to life in Bali, within a small, human-scale atelier renowned for its craftsmanship and ethical production standards.
By choosing mindful production and limited volumes, we are committed to reducing our environmental footprint while championing recycled materials and transparent supply chains.
Can I mix and match sizes for the top and bottom?
Absolutely! All our tops and bottoms are sold separately, so you can create the set that's uniquely yours — mixing sizes and styles however you like.
Are your swimwear tops padded?
No padding or underwire is needed in our swimwear, as all our styles are crafted from premium lined Italian fabric.
The Cauri Top is the only exception — it features a removable padding insert that can be easily taken out through a discreet opening.
Is your swimwear see-through?
Not at all. Every piece in our collection is carefully lined to ensure full opacity.
How do I care for my swimwear?
To preserve the beauty and longevity of your swimwear, follow these care instructions:
- Rinse in cool fresh water after each use.
- Dry flat, away from direct sunlight.
- Hand wash only, in cold water with a mild soap. Avoid machine washing, ironing, and bleaching products.
- Keep away from sunscreen, oils, and chlorine, which can affect colors and fibers. Avoid contact with abrasive surfaces.
Is your website secure?
Our website is 100% secure, protected by HTTPS protocol and SSL encryption — ensuring your personal data and payment details are safe from interception or cyberattacks.
All payments are processed through PayPal and Stripe, two of the world's leading online payment platforms, for maximum purchase protection.
Exchanges and refunds?
We understand that buying swimwear online can be tricky. That's why we accept exchanges and refunds under the following conditions:
How to proceed:
- Email us within 14 days of receiving your order
- Include your order number and associated email address
- We'll guide you through the return process
Return conditions:
- Item must be unworn and returned with:
✔ Original packaging (label)
✔ Protective pouch
✔ Hygiene sticker intact
- We do not accept returns on worn, stained, or damaged items
Good to know:
- Return shipping costs are the customer's responsibility
- Original shipping fees are non-refundable
Need help finding your perfect style? Our team is always happy to help!